Article 1 (Purpose)
① The purpose of these Terms is to set forth the conditions and procedures for use of the service, the rights, obligations, and responsibilities between the "Company" and Members, and other necessary matters between the Company and its Customers in connection with the ALLGO service (hereinafter the "Service") provided by ALLGO Mobility Co., Ltd. (hereinafter the "Company"). These Terms shall also apply mutatis mutandis to electronic commerce using smartphone (Android, iOS) apps, the web, etc., to the extent not contrary to their nature.
Article 2 (Definitions)
① The definitions of terms used in these Terms are as follows. 1. "Service" means the virtual place of business on the app and the web, and all ancillary functions thereof, established by the Company using information and communications facilities to broker vehicle bookings and dispatch, centered on airport pick-up and drop-off. 2. "Member" means a person who has registered as a member by providing personal information to the Company and who may continuously use the Service provided by the Company. 3. "Customer" means a Member who books a vehicle through the Service. 4. "Driver" means a Member who accepts dispatch through the Service and performs transportation. 5. "Registering Driver" means a Driver who registers a transportation job he or she has secured on the Service, and "Operating Driver" means a Driver who is dispatched for such job and actually performs the transportation. 6. "Booking Deposit" means the amount prepaid by the Customer to confirm a booking, which for domestic bookings is 10% of the total fare and is deducted from the total amount. 7. "Balance" means the total fare less the Booking Deposit, which for domestic bookings is paid on site at drop-off. 8. "Posting" means writings in the form of information such as text and images, photos, various files, links, etc. (including reviews and inquiries) posted by a Member in using the Service. 9. "Safe Number" means a virtual number provided by the Company so that the Customer and the Driver can call each other without knowing each other's actual phone numbers. 10. "Mileage" means reward points granted by the Company to Members, where 1P is equivalent to KRW 1 and may be used for payment.
Article 3 (Posting and Amendment of the Terms)
① The Company posts the contents of these Terms and the business information below on the initial screen of the Service or a linked screen so that Users can easily access them. Trade name : ALLGO Mobility Co., Ltd. (brand name ALLGO) CEO : Park Cheon-seok Business Registration No. : 165-88-04198 Mail-order Business Report : No. 2026-Gyeonggi Siheung-1471 Address : Room 529, Yellow-dong, 34 Seouldaehak-ro 278beon-gil, Siheung-si, Gyeonggi-do, Republic of Korea (Postal code 15073) Inquiries : info@allgoair.com · In-app AI chat support ② The Company may amend these Terms to the extent that it does not violate relevant laws and regulations, such as the "Act on the Consumer Protection in Electronic Commerce", the "Act on the Regulation of Terms and Conditions", the "Framework Act on Electronic Documents and Transactions", the "Act on Promotion of Information and Communications Network Utilization and Information Protection", and the "Framework Act on Consumers". ③ When the Company amends the Terms, it shall specify the effective date and the reasons for the amendment and give notice thereof together with the current Terms from 7 days before the effective date until the day before the effective date. ④ When changing the Terms to the disadvantage of Users, the Company shall give notice with a prior grace period of at least 30 days and indicate the contents before and after the amendment so that Users can easily understand them. ⑤ Members have the right not to agree to the amended Terms, and if they do not agree, they may stop using the Service and request account deletion. ⑥ If a User does not expressly indicate refusal within the notice period of the amended Terms, the User shall be deemed to have agreed to the amended Terms.
Article 4 (Relationship with Relevant Laws)
① Matters not provided for in these Terms shall be governed by the provisions of relevant laws and regulations, such as the "Telecommunications Business Act", the "Framework Act on Electronic Documents and Transactions", the "Act on Promotion of Information and Communications Network Utilization and Information Protection", the "Act on the Consumer Protection in Electronic Commerce", the "Personal Information Protection Act", the "Act on the Protection, Use, etc. of Location Information", and the "Passenger Transport Service Act", and by general commercial practices.
Article 5 (Provision and Change of the Service)
① The Company's Service provides the following functions. 1. Vehicle booking and real-time fare quotes 2. Dispatch brokerage — fixed-fare dispatch, bidding dispatch, nearby dispatch (first-come, first-served) 3. Flight arrival time lookup and automatic reflection in the booking date and time 4. Real-time Driver location lookup and route guidance 5. Brokerage of payments and refunds 6. Chat and Safe Number calls between Drivers and Customers 7. Reviews and ratings, Mileage, support for issuance of tax invoices and cash receipts 8. Other services determined by the Company ② The 9 vehicle types available for booking are: small taxi, large taxi, small call van, large call van, minibus, large bus, cargo (Damas), cargo (1-ton), and wedding chauffeur service. ③ The Company may change or discontinue all or part of the Service it provides due to changes in Company policy or operational or technical needs. ④ If there is any change or discontinuation in the contents, method of use, or hours of use of the Service, the Company shall give prior notice of the details, reasons, and date through announcements, etc.
Article 6 (Service Hours and Suspension)
① In principle, the Service is available 24 hours a day, 365 days a year, unless there is a special business or technical impediment on the part of the Company. However, days or hours designated by the Company for needs such as regular maintenance are excluded. ② The Company may suspend the Service for a necessary period determined in advance with prior notice for the smooth operation of the Service. However, where urgent measures are unavoidably required, notice may be given afterwards. ③ The Company may temporarily suspend the provision of the Service in the event of maintenance, inspection, replacement, or breakdown of information and communications facilities, interruption of communications, etc.
Article 7 (Formation of the Service Agreement)
① The service agreement is concluded when an applicant who has agreed to the Terms applies for membership by entering information in the form prescribed by the Company and the Company approves the application. ② Membership registration may be done by email sign-up or social login (Kakao, Google, Apple). ③ The Company may refuse to approve, or may subsequently terminate the service agreement for, any application falling under any of the following. 1. Where the applicant has previously lost membership status under these Terms 2. Where the name is not the applicant's real name or another person's name is used 3. Where false information is entered in the registration details, or there are omissions or errors 4. Where the phone number or email address is identical to that of an existing Member 5. Where the applicant intends to use the Service for an improper purpose or for profit 6. Where it is otherwise confirmed that the application violates these Terms or is unlawful or improper ④ Mobile phone number verification is required to request dispatch. Members who signed up via social login and have no mobile phone number may proceed with a booking only after registering a number. This is for sending booking confirmation and Driver assignment notifications and for Safe Number calls on site. ⑤ Registration of Driver Members is completed after document screening and approval by the Company, and the Service cannot be used before approval.
Article 8 (Termination of the Service Agreement)
① Termination by the Member 1. A Member may terminate the service agreement at any time by notifying the Company of the intent to terminate. 2. The Company shall process this immediately unless there are special circumstances. 3. However, for Driver Members with rides in progress or unpaid settlement amounts, account deletion is processed after the relevant procedures are completed. This is because settlement amounts cannot be paid if the account information is destroyed first. 4. Even if a Member terminates the agreement, Postings such as reviews written by the Member may not be deleted. ② Termination by the Company 1. The Company may terminate the service agreement in the following cases. a) Where it is confirmed that there is a ground for refusal of approval under Article 7, Paragraph 3 b) Where the Member has engaged in conduct infringing on the rights, reputation, credit, or other legitimate interests of the Company or others c) Where the Member has otherwise engaged in conduct violating these Terms and the Company's policies ③ The service agreement terminates when the Company notifies the Member of its intent to terminate. However, the Company may give the Member an opportunity to state an opinion on the grounds for termination.
Article 9 (Member's Obligations Regarding Account and Password)
① The Member is responsible for managing the account and password. ② A Member shall not allow a third party to use his or her account and password. ③ If a Member becomes aware that his or her account and password have been stolen or lost or are being used by a third party, the Member shall immediately notify the Company and follow the Company's instructions. ④ The Member shall be responsible for any disadvantage arising from failure to give the notice under Paragraph 3 or failure to comply with the Company's instructions.
Article 10 (Obligations of Members and Users)
① Users shall comply with relevant laws and regulations, the provisions of these Terms, the Company's policies, usage guides, and other matters notified or announced by the Company, and shall not engage in any conduct that interferes with the Company's business. ② The Driver's transportation responsibility arises from the time the Customer boards the vehicle and transportation begins, and ends when the Customer arrives at the destination and alights. The Company does not bear direct responsibility for matters related to such transportation responsibility, and problems arising in the course of transportation shall be resolved between the Driver and the Customer. ③ Customers shall not engage in any of the following acts in connection with the use of the Service. 1. Registering false information when requesting or modifying a booking 2. Repeatedly registering the same booking 3. No-show (failure to board) without justifiable reason 4. Verbal abuse, assault, sexual harassment, etc. against the Driver 5. Using the Service for improper purposes, such as writing false reviews 6. Fraudulently accumulating or using Mileage 7. Transferring or lending one's account to a third party 8. Infringing on intellectual property rights, such as copyrights, of the Company or a third party 9. Damaging the reputation of, or interfering with the business of, the Company or a third party 10. Posting advertising information or obscene or violent content ④ Drivers shall not engage in any of the following acts in connection with the use of the Service. 1. Registering false information about the vehicle or the Driver himself or herself 2. Operating with a vehicle other than the registered vehicle 3. Cancelling without justifiable reason after accepting dispatch 4. Acts intended to evade commissions on transportation jobs formed through the Service 5. Inducing Customers to pay outside the app 6. Verbal abuse, assault, sexual harassment, etc. against the Customer ⑤ The Company operates an automatic profanity filter for chats and reviews and may restrict use in the event of repeated violations.
Article 11 (Formation of Booking and Dispatch)
① A booking is formed when the Customer enters the origin, destination, date and time, vehicle type, etc. in the Service and pays the Booking Deposit. ② If the Booking Deposit is not paid within 30 minutes after the booking is created, the booking is automatically cancelled. ③ In the case of bidding dispatch, bids are collected for up to 1 hour, and payment must be made within 30 minutes after the winning bid. Since the amount to be paid is not determined before the winning bid, the payment deadline does not run until then. ④ Once payment is completed, the dispatch procedure begins immediately. ⑤ If dispatch is not achieved, the Company cancels the booking and refunds the full amount paid.
Article 12 (Fares)
① The fare is calculated by adding or deducting the following items to or from the sum of the base fare and the distance fare for each vehicle type. 1. Late-night surcharge — 10% of the base fare for rides between 22:00 and 04:00 the following day. The surcharge cannot be waived for bookings in this time slot. 2. Stopover fee — KRW 1,500 per 1 km of detour distance added by the stopover (regardless of region). The direct distance is already calculated in the distance fare and is not charged twice. 3. Add-on options — One-time flat fees for items such as car seats and airport pickets. Round-trip, surcharge, and vehicle type multipliers do not apply. 4. Round trip — 2 times the one-way fare. Add-on options are excluded from the multiplier. ② For routes originating or terminating at Incheon Airport, the fixed regional fare table applies first, and routes not covered by it are calculated at the distance rate. ③ The fare is fixed at the quote at the time of booking, and the amount of a booking already formed does not change even if the rate table is subsequently changed. ④ For domestic bookings, 10% of the total fare is prepaid as the Booking Deposit, and the remaining 90% is paid to the Driver on site at drop-off. When paying with an overseas-issued card, the full amount is prepaid and there is no balance on site.
Article 13 (Payment Methods and Payment Procedures)
① The payment methods for Booking Deposits and fares are as follows. 1. Credit and debit cards 2. Account transfer 3. Simple payment (Toss Pay, etc.) 4. Payment using a registered card 5. Payment by overseas-issued card 6. On-site payment — direct payment to the Driver at drop-off (domestic balance) 7. Corporate deferred payment — limited to corporations that have entered into a separate contract with the Company, with detailed conditions governed by the separate contract. (To be determined) ② The Company does not charge any additional fee of any kind for the method of paying fares. ③ Mileage may be used in units of 10P, and the usage limit per transaction is up to the amount charged at that time (the Booking Deposit for domestic bookings, the full amount for overseas). Mileage may be accumulated and used only by Members who have registered a card. ④ Mileage is not refundable in cash. In the event of a full refund, the Mileage accumulated from the relevant use is reclaimed.
Article 14 (Cancellation and Refund of Bookings)
① When a booking is cancelled for the Customer's own reasons, the refund rate is as follows, based on the time remaining until the scheduled ride time. Cancellation more than 48 hours before the ride : 100% refund of the amount paid Cancellation 24 to 48 hours before the ride : 50% refund of the amount paid Cancellation within 24 hours of the ride : No refund No-show (failure to board) : No refund ※ The basis is the remaining time (in hours), not "how many days before." For example, a cancellation 30 hours before the ride falls within the 24–48 hour range and is refunded at 50%. ② If the ride is not performed for reasons not attributable to the Customer, such as dispatch failure or cancellation attributable to the Driver, the full amount paid is refunded. ③ If the ride is interrupted during the ride for reasons attributable to the Driver (such as an accident), the full amount paid is also refunded. ④ A no-show may be reported only after the Driver has recorded arrival at the pick-up location and waited for at least 5 minutes. If treated as a no-show, the Booking Deposit is not refunded, and the Customer may file an objection thereto. ⑤ If the Driver cancels for reasons attributable to the passenger (no-show, unreachable, incorrect pick-up location), the Company notifies the Customer of the cancellation and the procedure for filing an objection. ⑥ Refunds are processed by the same method as the payment method, and for card payments, it may take 3 to 5 business days for the refund to be actually reflected, depending on the card company.
Article 15 (Management of Postings)
① The copyright of and all responsibility for Postings (reviews, inquiries, etc.) written by a Member belong to the Member who posted them. ② The Company may delete or take temporary measures (blinding) on Postings without prior notice if it determines that the content of a Posting falls under any of the following. 1. Content that defames or damages the reputation of other Members or third parties 2. Content that violates public order and good morals, such as profanity and vulgar language 3. Where it is deemed to be connected with criminal acts 4. Content that infringes on the rights of others, such as copyrights 5. Unauthorized commercial advertising or promotional content 6. Content unrelated to the relevant use 7. Where a report of rights infringement has been received from a third party 8. Where it is deemed to violate relevant laws and regulations ③ Reviews may be written only for rides that have actually been completed. ④ Requests to suspend postings are received at info@allgoair.com or through the in-app Contact Us feature.
Article 16 (Restrictions on Use, etc.)
① If a User violates the obligations under these Terms or interferes with the normal operation of the Service, the Company may take measures such as a warning, temporary suspension, or permanent suspension of use. ② In the event of violations of relevant laws, such as identity theft, payment fraud, provision of illegal programs and interference with operations, and hacking, the Company may immediately impose a permanent suspension of use. ③ The Company may restrict the use of Customers who are confirmed to have engaged in repeated no-shows, false reports, verbal abuse against Drivers, etc. ④ Members may file an objection to restrictions on use in accordance with the procedures established by the Company, and if the objection is deemed justified, the Company shall immediately resume the Member's use of the Service.
Article 17 (Ownership of Rights)
① Copyrights and intellectual property rights in the Service belong to the Company. However, Members' Postings and works provided under partnership agreements are excluded. ② Except as expressly permitted by the Company, Members shall not reproduce, transmit, publish, or distribute information obtained through the Service for commercial purposes or provide it to third parties.
Article 18 (Notices to Members)
① The Company may give notice to Members via the email address or mobile phone number submitted at registration, app push notifications, etc. ② In the case of notices to an unspecified number of Users, the Company may substitute posting in the announcements for 7 days or more for individual notice. ③ Transaction-related notices such as booking receipt, payment completion, dispatch confirmation, Driver arrival, and cancellation and refund are sent even if the Member has opted out of receiving messages. Advertising information is sent only to Members who have given separate consent and is not sent between 21:00 and 08:00 the following day.
Article 19 (Obligations of the Company)
① The Company shall not engage in acts prohibited by relevant laws and these Terms and shall do its best to provide the Service continuously and stably. ② The Company shall establish, disclose, and comply with a Privacy Policy so that Members can use the Service safely. ③ The Company, as a mail-order brokerage operator, is not a party to the transportation contract between the Customer and the Driver. Responsibility for the performance of transportation lies with the Driver.
Article 20 (Driver Commissions and Settlement)
① Matters concerning commissions and settlement between the Company and Drivers are governed by the separate Driver Terms of Use and Commission Policy. (To be determined — to be linked once it is decided whether to separate the Driver Terms) ② The settlement cycle is 7 days, and settlement amounts are paid to the account registered by the Driver. The account can be registered only after real-name verification of the account holder.
Article 21 (Protection of Personal Information)
① The Company complies with the provisions of relevant laws and regulations, such as the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and the "Personal Information Protection Act", to protect Members' personal information. ② Specific matters regarding the processing of personal information are governed by the separate "Privacy Policy". ③ When dispatch is formed, the Company provides the Driver with the minimum information necessary for transportation, and calls between the Customer and the Driver are made through a Safe Number, so that their actual phone numbers are not disclosed to each other.
Article 22 (Limitation of Liability)
① The Company merely provides a platform service that brokers transportation contracts between Customers and Drivers and is not a party to the transportation contract; responsibility for the performance of transportation, defects, traffic accidents, loss or theft, etc. lies with the parties to the transaction. ② The Company is not responsible for the reliability or accuracy of materials submitted by Drivers (driver's license, insurance certificate, vehicle information, etc.) unless there is intentional misconduct or gross negligence on the part of the Company. ③ The Company is exempt from liability if it cannot provide the Service due to natural disasters or equivalent force majeure. ④ The Company is not responsible for any disruption in the use of the Service caused by reasons attributable to the Member. ⑤ The Company is not responsible for the reliability or accuracy of information such as reviews and ratings posted by Customers and Drivers. ⑥ Information received from and displayed by external organizations (such as the Public Data Portal), such as flight arrival times, is for reference only, and the Company does not guarantee its accuracy. The User is responsible for final confirmation. ⑦ Map, route, and travel time information is provided by external map services and may vary depending on actual road conditions.
Article 23 (Dispute Resolution)
① The Company establishes and operates a customer service channel to reflect legitimate opinions or complaints raised by Users and to compensate for damages. These may be submitted through the in-service Contact Us feature and the Customer Center. ② The Company shall give priority to handling complaints submitted by Users, and if prompt handling is difficult, it shall notify the User of the reasons and the processing schedule. ③ Where a User files a request for damage relief in connection with an electronic commerce dispute between the Company and the User, the matter may be subject to mediation by a dispute mediation body commissioned by the Fair Trade Commission or a Mayor/Do Governor.
Article 24 (Governing Law and Jurisdiction)
① The laws of the Republic of Korea apply to the interpretation of these Terms and to disputes between the Company and Users. ② Lawsuits between the Company and Users arising in the course of using the Service shall be filed with the competent court under the "Civil Procedure Act".
<Addendum>
These Terms take effect on August 6, 2026.