Cancellation & Refund Policy

These are the refund criteria based on the time of booking cancellation. The basis is not "how many days before" but the time (in hours) remaining until the scheduled ride time. 1. Cancellation for the Customer's own reasons · Cancellation more than 48 hours before the ride: 100% refund of the amount paid · Cancellation 24 to 48 hours before the ride: 50% refund of the amount paid · Cancellation within 24 hours of the ride: No refund · No-show (failure to board): No refund e.g.) A cancellation 30 hours before the ride falls within the 24–48 hour range and is refunded at 50%. 2. Cancellation for reasons attributable to the Company or the Driver In the case of dispatch failure, cancellation attributable to the Driver, or interruption during the ride attributable to the Driver, the full amount paid is refunded. 3. No-show handling A no-show may be reported only after the Driver has recorded arrival at the pick-up location and waited for at least 5 minutes. If treated as a no-show, the Booking Deposit is not refunded, and the Customer may file an objection thereto. 4. Automatic cancellation for non-payment If the Booking Deposit is not paid within 30 minutes after the booking is created, the booking is automatically cancelled. For bidding dispatch, the 30 minutes run from the winning bid. 5. Refund processing Refunds are processed by the same method as the payment method, and it may take 3 to 5 business days for the refund to be actually reflected, depending on the card company.